Profound is on a mission to help companies understand and control their AI presence. As a Solutions Engineer, you'll serve as a strategic consultant to our clients, translating platform insights into actionable strategies that optimize their operations.
What You’ll Do
- Act as a trusted advisor by guiding customers through their exploration and use of the platform.
- Act as an AI search expert, advising customers on latest industry developments, extracting actionable insights, and offering customized strategies for AI search growth.
- Provide tailored, data-driven recommendations to help clients overcome challenges and extract maximum value from the platform.
- Translate customer pain points into clear product requirements and actionable feedback for our engineers, ensuring that their insights directly inform product innovation.
- Maintain strong, proactive relationships and troubleshoot issues to ensure clients maximize value from our platform.
Who You Are
- A proactive problem solver with a knack for customer-facing roles.
- Interest or experience in Search Engine Optimization (SEO) or AI Search.
- Skilled in relationship management, clear communication, and effective troubleshooting.
- Experienced in B2B SaaS environments, with a technical acumen and consultative mindset.
- Passionate about bridging the gap between customer needs and product innovation.
This is an on-site role in our Union Square office—designed for builders who thrive on speed, iteration, and impact.